FAQ
Terahoshi FAQ
Q1: The game is not functioning properly. What should I do?
A1: Try restarting your device (smartphone or tablet). Also, check the following points:
・Ensure the game is updated to the latest version.
・Ensure the device's OS is updated to the latest version.
・Ensure there is sufficient free space on the device.
・Clear the app store's cache.
・Finally, restart the device and try again.
Q2: An error occurred during installation. How can I resolve it?
A2: Check the following points:
・Ensure you have a stable internet connection.
・Ensure there is sufficient free space on the device.
・Clear the app store's cache.
・Finally, restart the device and try again.
Q3: What information is collected?
A3: When using our games, we primarily collect device information (such as the type of operating system, device model, etc.), payment information (such as credit card numbers and account information for payment services required for purchases), and usage statistics (anonymized data regarding game usage).
Q4: Is the collected information shared with third parties?
A4: We may share information with selected third-party service providers, such as advertising partners and payment processing service providers, to the extent necessary to improve service quality. However, this sharing is limited to the purpose of providing services to users, and the security of the information is strictly managed.
Q5: How is the collected data protected?
A5: The collected personal information is protected by multiple security measures, including data encryption, access management, and physical security measures. We continuously monitor and improve our security to prevent unauthorized access and data leaks.
Q6: What rights do users have regarding their information?
A6: Users have the right to access, correct, and delete their personal information. If you wish to exercise these rights or have any questions about the handling of personal information, please use the contact form on the contact page.
(Note: No information is collected for the "Jump Rope Game" (due to no ads).)
Q7: Can the privacy policy be changed?
A7: Yes, the privacy policy may be changed at our discretion. If there are any changes, they will be announced in advance on the "Notices" section at the top of the website's homepage, and the revised policy will take effect from the date of publication. We recommend that users regularly review the policy and stay informed about the latest information.
If the answers in the FAQ do not resolve your issue, please contact us using the contact form on the contact page with details of the problem and any error messages.
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